Shipping and delivery
Shipping and delivery times
- Chick-a-dees ships worldwide.
- The delivery times are stated per product for delivery in the Netherlands and Belgium.
- After receiving your order and payment, we will process it immediately. Because we have 95% of our products in stock, your order will usually be delivered quickly (NL).
- You can find the status of your order in your account. If you don't have an account, you can easily create one by requesting a (new) password with the e-mail address you used to place the order. This can be done in 'my account' at the top right of the page.
Please note: POSTNL will only offer packages to your home address in the Netherlands one time. If you are not at home it goes to a POSTNL point near you where it is ready for a maximum of 7 days. Read more here
Pick-up point PostNL
In the Netherlands you can also choose to pick up your order directly at one of the PostNL locations. That's called Package Convenience. You can choose this when ordering. First enter your full (own) address and a number of options for PostNL points in your area will be offered. It will then be there for you for 7 working days.
You will receive an invoice as standard, even if you order as a private individual. If you order for business, you must state the company name and the VAT number of the company during the ordering process. These are then taken over for a business invoice. That all happens automatically.
Wrapping & gift service
Order online and send a gift to new parents, a birthday person or anniversary. Or send a Sinterklaas or Christmas present remotely. We also have a wrapping service which you can use to have a gift wrapped. You can choose the theme yourself: birthday, botanical, animals, Christmas or Sinterklaas. The choice is yours, I'll make something fun out of it in all cases.
Your contribution to the shipping costs is listed below.
We ship worldwide, please state the full dispatch address in your shopping cart to view the rate in your area.
Contribution shipping costs
The NetherlandsFree with orders above 75€
1-2 working days
1-2 working days
2-3 working days
Europe Zone 1:
Austria, Denmark, France, Monaco, UK, Czech Republic, Slovakia, Denmark.
2-5 working days
Europe Zone 2:
Bulgaria, Estonia, Latvia, Lithuania, Ireland, Portugal, Spain, Sweden, Hungary, Italy.
3-7 working days
|** per package of max 12 kilos, with every 12 kilos on top of that, 1x shipping costs are charged extra.
* per box of max. 100 x 50 x 50 cm* and or max. 23 kg
€30 + € 5 per kilo extra
7-10 working days
Delays International Shipments
Due to the Covid-19 Pandemic it is not possible to send mail and parcels to certain countries . The latest information on the restrictions can be found here .
Exchange and return
We adhere to the European regulations for online shopping and apply the general terms and conditions of Stichting Webwinkelkeur. This is checked with us by the Webwinkelkeur Foundation. If we do not comply with the rules, our certification will expire. The procedure for exchanging or returning products can be found here .