Exchange and return

Crediting

Within a few days of receiving your return, you will receive a message that it has arrived and it will be processed further.

Crediting and repaying returned products is always dealt with quickly, at least well before the statutory 14-day period. Provided the product has been returned in good order.

Returning your order

Information in brief:

1. In the e-mail that you received earlier with the track & trace code to track your order, there is an instruction to frank and return your package at a reduced rate.

With this you can make a label at a reduced rate (€ 4.95 in NL and € 12 for Belgium) to return your package via PostNL. You can of course also send it back via another package service.

Did you not receive this :

Register the return and cancellation by sending us an email ([email protected]). You will receive a (new) return link from us.

2. Make it clear that you are the sender and what you want to happen to the products. Therefore, return the packing slip with a note of exactly what you want to happen. You can also print an exchange form or cancellation form and add it to your return package.

Exchanging

Do you want to exchange your product(s); then place a new order for the product(s) you woild like to receive. Return the product (s) to be exchanged as indicated above.

Discount new order

For next orders from regular customers (= same e-mail address when ordering), a 5% discount is automatically deducted. You can read how it works here . *

* The discount does not apply in conjunction with discount codes.