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Exchanges and returns
Exchanges, withdraw and return your order
Exchanges cancel and return is not a problem.
You have your order after receipt 14 days on sight. Within this period you have to decide whether you want to exchange or withdraw something and report it to us clearly. Then to report this via our e-mail address firstname.lastname@example.org or digitally controlling the exchange form or the withdrawal form .
After this message, you have another 14 days to return your order. Why do you wear the expenses for return of the product.
An exception is personalized items, items made especially for you. For example, items with a name, logo or text printing.
The following are important:
- The return item must be provided with original tags and if applicable, be returned in original packaging.
- Returned items will not be returned if:
- They have been worn and / or washed;
- They are damaged and / or you attempted yourself have to repair the damage / lack;
- You have not followed the instructions and / or instructions for use.
Exchange product, order or partially return
Would you trade your product? That's not a problem. Why do you wear the expenses for return of the product. The product that you want, you can buy yourself again and pay via the website. The product that you want to trade, you simply send it back to us. You will receive a return link to frank with your discounted package.
Once we receive the product / product return and in good order, you get this message. We will then order amount owed refund within 14 days of receipt provided that the product has been received in good order return.
Cancel / revoke the entire order
You have the right to cancel your order within 14 days after receipt without giving any reason. You have canceled again after 14 days to send your product back. You will receive the total amount, including shipping credited if you cancel your entire order. Only the costs for returning home to shop for their own account.
If you use your right of withdrawal, the product with all accessories and will - if reasonably possible - in its original condition and packaging to the entrepreneur are returned.
After signing of an exchange or cancellation (withdrawal) by email you will receive a so-called return link. Through this link you can create online discount a post franking label to your return. This takes a packet same as a regular shipment from us: € 4.95 in the Netherlands, a lot cheaper than the current rate of PostNL of nearly € 7. All other rates can be found here again.
Once we receive the product / item back in good order, you get this message. We will then order amount owed refund within 14 days of receipt if the product is received in good order return.
We refer you to our Terms and Conditions