Exchange and return
You have your order within 14 days after receipt. Within this period you must decide whether you want to exchange or withdraw something and clearly report this to us.
After this notification you have another 14 days to return your order. You do, however, bear the costs for returning the product.
Returns exceptionsAn exception to this are personalized items, items made especially for you. For example articles with a name, logo or text printing, these can not be returned .
The following things are important:
- The item to be returned must still have original labels and, if applicable, be returned in its original packaging.
- Returned items will not be taken back if:
- They are worn and / or washed;
- They are damaged and / or you have tried to repair the damage / defect yourself;
- You have not followed the instructions and / or instructions for use.
Canceling (revoking) the entire order
You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation you have another 14 days to return your product. You will receive the full order amount including shipping costs credited if you cancel your entire order. Only the costs for return from your home to the web store are for your own account.
If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur.
€ 30 + € 5 per kilo weight
We also refer you to our Terms and Conditions