Exchange and return

Return - returning your order

Information in brief :

1. Inform us by sending us an email (info@chick-a-dees.nl).
2. You will receive a return link from us: this allows you to make a postal label at a reduced rate (€ 4.95 in NL and € 12 for Belgium) to return your package via PostNL. (only adressees in NL or BE) You can also send back yourself via another parcel service.
3. Make sure it's clear that you are the sender. For example, return the packing slip with a note of what you would like us to do : return or exchange. You can also print and add an exchange or revocation form (only in dutch)
4. Do you want to exchange ; then place a new order of the product you would like. Orders from regular customers (= same e-mail address when ordering), 5% discount will be automatically deducted. *
5. Within a few days after receiving your return, you will receive notification that it has arrived and will be processed further.
6. We deal quickly with credit and reimbursement of returned products, at least well before the statutory period of 14 days. Provided the product is returned in good order.

_{* the 5% fixed customer discount does not apply in combination with discount code actions.}

Our return policy has been tested by the Consumer Association, through so-called mystery shoppers through the (April 2018). You can read the results of this research via our blog .

Term

You have your order on sight 14 days after receipt. Within this period you have to decide whether you want to exchange or revoke something and clearly report it to us. Then you can report this via our e-mail address info@chick-a-dees.nl or digitally send the exchange form or the revocation form .

After this notification you have another 14 days to return your order. You do, however, bear the costs for returning the product yourself.

An exception to this are personalized articles, items made especially for you. For example articles with a name, logo or text print, these can not be returned .

The following matters are important:

• The item to be returned must still have original labels and, if applicable, must be returned in its original packaging.
• Returned items will not be taken back if:
• They are worn and / or washed;
• They are damaged and / or you have tried to repair the damage / defect yourself;
• You have not followed the instructions and / or instructions for use.

Cancel (revoke) the entire order

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs if you cancel your entire order. Only the costs for returning from your home to the webshop are for your own account.

If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur.

Returning costs

Country	Payment method	Consumer's own contribution
The Netherlands		€ 4.95
Belgium		€ 12
Germany		€ 12
Austria		€ 10.75
Denmark		€ 10.75
France		€ 12
Monaco		€ 10.75
United Kingdom		€ 15
Czech Republic		€ 10.75
Slovakia		€ 10.75
Bulgaria		€ 16.50
Estonia		€ 16.50
Latvia		€ 16.50
Lithuania		€ 16.50
Ireland		€ 16.50
Portugal		€ 16.50
Sweden		€ 16.50
'World'		€ 30 + 5 € per kilo of weight

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